Refund policy

30-Day Money-Back Guarantee for Physical Products

You may request a return within 30 days after delivery. To start a return, email moveree@outlook.com with your order number and reason for the request. Returns sent without prior authorization may be refused. Please wait for written return instructions before sending anything back.

Returned products must include all items supplied with the order and must not show damage caused by misuse, alteration, improper care, or use beyond what is reasonably necessary to evaluate the product. We may require photographs or other reasonable evidence to evaluate eligibility.

Approved refunds are issued to the original payment method after the returned item is received and inspected. Original delivery charges, shipping protection fees, return postage, and international duties or taxes are non-refundable except where the product was defective, damaged in transit, incorrect, or applicable law requires otherwise. Banks and card issuers may take additional time to post the credit.

Return Shipping and Instructions

For an ordinary return, the customer is responsible for return postage and secure packaging. Use a tracked shipping method and retain proof of shipment. Movere is not responsible for returns lost or damaged before receipt. Items sent to an unauthorized address may not be received or processed.

If an item is defective, damaged in transit, or incorrect, contact us before returning it. We will provide the appropriate remedy and cover return costs when required by applicable law.

Order Changes and Cancellation Requests

We begin processing orders promptly. Once processing or fulfillment has started, we cannot guarantee that an order can be canceled, changed, or intercepted. Email moveree@outlook.com as soon as possible with your order number and requested correction. A change or cancellation is effective only after Movere confirms it in writing.

If an order can no longer be changed or stopped, you may use the return process after delivery. Refusing delivery does not automatically qualify an order for a refund and any carrier return costs may be deducted where permitted by law. Nothing in this policy limits a right that cannot lawfully be excluded.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery and contact us as soon as reasonably possible if it is damaged, defective, or incorrect. Include your order number and clear photographs when possible. We will review the issue and provide the appropriate replacement, return, or refund option.

Recovery+ Membership

Recovery+ is free for the first 14 days. Unless canceled before the trial ends, it renews for $59.99 every 14 days until canceled. Cancel before the next scheduled billing date to prevent the next charge.

Recovery+ membership charges are non-refundable once processed, except where a refund is required by applicable law. Canceling does not refund or prorate a current or previous membership period. Cancellation stops future renewals and access continues through any period already paid for.

You can cancel from Manage billing inside Recovery+ or contact moveree@outlook.com. Full membership terms are available at checkout.trymovere.com/recovery-plus-terms.

Chargebacks and Unauthorized Purchases

If you do not recognize a charge, contact us promptly so we can investigate. This does not limit any rights available through your bank, card issuer, or applicable law.

Policy Abuse and Final Review

We may refuse returns that do not meet this policy or show evidence of fraud, abuse, tampering, or repeated misuse of the return process, except where prohibited by law. Eligibility decisions are made after reasonable review of the order and returned item.

Contact

Questions about returns, refunds, or cancellations can be sent to moveree@outlook.com.